Company Overview

Hemocean Outsourcing is a staffing and recruiting company headquartered in Jabalpur, Madhya Pradesh. With a dedicated team to manage training and placement services, Hemocean Outsourcing provides top-to-bottom positions with great packages. The company operates year-round to coordinate between graduates and companies, ensuring optimal placement and success. More details can be found at hemocean.com.

Job Overview

We are seeking a highly motivated individual for the position of Chat and Mail Process at our Andheri location. This role is ideal for freshers with 0 to 1 year of work experience. The primary responsibilities include handling customer inquiries through chat and email, providing support to ensure customer satisfaction, and resolving issues promptly.

Qualifications and Skills

• Customer Service (Mandatory skill): Ability to handle customer queries efficiently and provide satisfactory resolutions.
• Communication Skills (Mandatory skill): Excellent verbal and written communication skills to interact with customers effectively.
• Problem Solving (Mandatory skill): Strong problem-solving abilities to address and resolve customer issues promptly.
• Multi-tasking: Ability to manage multiple tasks and respond to various customer inquiries simultaneously.
• Attention to Detail: Keen attention to detail to ensure accuracy in responses and customer information handling.
• Empathy: Demonstrating empathy and understanding in customer interactions to build trust and rapport.
• Time Management: Efficient time management skills to handle a high volume of inquiries within set time frames.
• Technical Proficiency: Comfortable using various communication tools and software for managing customer interactions.

Roles and Responsibilities

• Respond to customer inquiries through chat and email in a timely and professional manner.
• Provide accurate information and support to customers regarding products and services.
• Identify and troubleshoot issues promptly, ensuring resolution to the customer's satisfaction.
• Maintain and update customer records with relevant information from interactions.
• Collaborate with team members and other departments to ensure seamless customer service.
• Follow company guidelines and procedures for customer service interactions.
• Continuously improve knowledge of product offerings and company policies to better assist customers.
• Meet performance metrics and targets set by the company for response time and customer satisfaction.