Job Overview

We are seeking a highly skilled and motivated Customer Care Executive (CCE) to join our team. The CCE will be responsible for providing exceptional customer service through voice processes. This is a full-time position based in Gurgaon, Haryana, India, and is ideal for candidates with 1 to 3 years of experience in a similar role.

Qualifications and Skills

• Excellent verbal and written communication skills
• Previous experience in a customer service role is preferred
• Familiarity with voice processes
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced and dynamic environment
• Good knowledge of computer systems and basic software applications
• Ability to multitask and prioritize tasks effectively
• Positive attitude and willingness to learn and grow
• Ability to work well in a team
• Flexibility to work in rotating shifts

Roles and Responsibilities

• Handle inbound and outbound calls from customers
• Provide prompt and efficient resolution to customer queries and complaints
• Maintain accurate records of customer interactions
• Assist customers in navigating through the system and provide guidance on product usage
• Upsell and cross-sell products and services to customers
• Ensure customer satisfaction by delivering high-quality service
• Adhere to company policies and procedures
• Collaborate with team members to achieve collective targets