Company Overview

Hemocean Outsourcing is a staffing and recruiting company headquartered in Jabalpur, Madhya Pradesh, known for providing top-to-bottom positions with great packages. With a strong team dedicated to training and placement services, our company operates year-round to facilitate coordination between graduates and businesses. For more information, visit hemocean.com.

Job Overview

Hemocean Outsourcing is seeking enthusiastic candidates for the role of Call Center Fresher. This is a full-time, fixed-term employment opportunity based in Thane, Andheri, Powai, and Malad. Ideal candidates should have 0 to 1 year of work experience and will be responsible for handling various customer service tasks and inquiries.

Qualifications and Skills

• Excellent communication skills (Mandatory skill)
• Effective customer service capabilities (Mandatory skill)
• Strong problem-solving abilities (Mandatory skill)
• Proficiency in active listening to understand customer needs quickly
• Efficient time management to handle multiple tasks
• Adaptability to various customer scenarios and company processes
• Patience in dealing with different types of customer interactions
• Basic computer proficiency to navigate customer service software

Roles and Responsibilities

• Answer incoming customer inquiries in a timely and accurate manner
• Provide quality customer service by resolving issues effectively
• Document and update customer information according to company guidelines
• Handle customer complaints and provide appropriate solutions
• Follow communication procedures, guidelines, and policies
• Maintain a positive and professional attitude towards customers
• Collaborate with other teams to ensure customer satisfaction
• Keep records of customer interactions, process customer accounts, and file necessary documents