Company Overview

Hemocean Outsourcing is a company dedicated to providing top-to-bottom training and placement services. With a strong team and operations throughout the year, we connect graduates with companies offering great packages. Headquartered in Jabalpur, Madhya Pradesh, Hemocean Outsourcing specializes in the Staffing & Recruiting industry and has a small team of 2-10 employees.

Job Overview

We are seeking a Fresher for our BPO Voice Process role at Hemocean Outsourcing located in Andheri. This is a full-time position ideal for candidates with 0 to 1 year of work experience. The successful candidate will have strong communication skills and a customer service orientation.

Qualifications and Skills

• Excellent communication skills (Mandatory skill)
• Problem-solving (Mandatory skill)
• Customer service orientation (Mandatory skill)
• Active listening with attention to detail to ensure accurate communication
• Ability to work under pressure, maintaining composure in stressful situations
• Time management to effectively handle multiple tasks and meet deadlines
• Teamwork to collaborate effectively with colleagues and supervisors
• Adaptability to adjust to varying work environments and client demands

Roles and Responsibilities

• Handle inbound and outbound calls professionally and courteously
• Assist customers with their inquiries and provide accurate information
• Resolve customer complaints and issues efficiently while maintaining customer satisfaction
• Document customer interactions and update relevant information in the system
• Adhere to company policies and procedures to ensure high standards of service
• Continuously improve through feedback and self-initiated learning
• Maintain the confidentiality of sensitive customer information