Company Overview

Hemocean Outsourcing is a top training and placement services provider with a strong team. They offer great packages and operate year-round to connect graduates with companies.

Job Overview

Junior position with 1 to 3 years of experience in BPO - Voice Process. Full-time position located in Jabalpur, Madhya Pradesh. Competitive salary offered. Join a team of 2-10 employees at Hemocean Outsourcing, a leading training and placement services provider in the Staffing & Recruiting industry.

Qualifications and Skills

• Excellent communication skills in English
• Previous experience in a BPO - Voice Process role (1-3 years)
• Ability to handle customer queries and complaints with diplomacy
• Strong problem-solving skills and ability to think on your feet
• Proficiency in using BPO software and tools
• A positive attitude and willingness to learn and grow in a dynamic environment

Roles and Responsibilities

• Handle inbound and outbound customer calls professionally
• Provide excellent customer service and resolve queries effectively
• Maintain customer satisfaction levels through efficient communication
• Follow call scripts and protocols to ensure quality service delivery
• Adhere to company policies and procedures while interacting with customers