Company Overview

Hemocean Outsourcing is a dynamic staffing and recruiting company headquartered in Jabalpur, Madhya Pradesh. With a team of 2-10 dedicated professionals, Hemocean excels in providing comprehensive training and placement services. The company specializes in connecting graduates with top-tier positions year-round, ensuring excellent packages for its candidates. For more information, visit our website at Hemocean Outsourcing.

Job Overview

We are seeking a passionate and dedicated individual for the role of BPO Calling at Hemocean Outsourcing. This is a full-time position located in Powai, ideal for freshers with 0 to 1 year of work experience. The role requires strong customer service orientation and problem-solving abilities to handle high call volumes efficiently.

Qualifications and Skills

• Customer service orientation (Mandatory skill): A keen focus on addressing customers' needs and ensuring a positive experience.
• Problem-solving abilities (Mandatory skill): Ability to assess and resolve issues promptly and effectively.
• Ability to handle high call volumes (Mandatory skill): Competency in managing a large number of calls without compromising service quality.
• Excellent communication skills: Proficient in verbal and written communication to convey information clearly and effectively.
• Attention to detail: Meticulous in managing and documenting customer interactions and transactions.
• Ability to work under pressure: Maintain composure and efficiency under stressful conditions and tight deadlines.
• Empathy towards customers: Understand and relate to customers' emotions and experiences, providing compassionate support.
• Strong listening skills: Attentiveness to customers' needs and responses to offer the best possible assistance.

Roles and Responsibilities

• Handle inbound and outbound calls to assist customers with inquiries, concerns, and support requests.
• Provide accurate information to customers, addressing their needs promptly and professionally.
• Resolve customer issues by troubleshooting and providing solutions or escalating as necessary to higher-level support.
• Document all customer interactions and transactions comprehensively and accurately in the company's CRM system.
• Maintain high levels of customer satisfaction through excellent service and proactive problem-solving.
• Collaborate with team members and other departments to ensure a seamless customer experience.
• Adhere to company policies, procedures, and standards to ensure consistent and high-quality service delivery.
• Participate in training programs and workshops to enhance product knowledge and customer service skills.