Company Overview

Hemocean Outsourcing is a leading company in the Staffing & Recruiting industry, known for its robust team dedicated to delivering top-notch training and placement services. Operating continuously year-round, we bridge the gap between graduates and companies, providing positions at all levels with competitive packages. Our headquarters are located in Jabalpur, Madhya Pradesh, and our small but dynamic team ensures personalized and effective service. Learn more about us at hemocean.com.

Job Overview

We are looking for a Back Office Executive CCE to join our team at Hemocean Outsourcing on a full-time basis in Gurgaon. This position is ideal for freshers with 0 to 1 year of work experience who are eager to start their career in a dynamic environment. The role requires excellent customer service, communication, and problem-solving skills.

Qualifications and Skills

• Customer Service (Mandatory skill) – Demonstrated ability to handle varied customer inquiries professionally and efficiently.
• Communication Skills (Mandatory skill) – Excellent verbal and written communication skills to interact effectively with clients and colleagues.
• Problem Solving (Mandatory skill) – Ability to identify issues, troubleshoot, and provide effective solutions swiftly.
• Data Entry – Proficiency in managing and entering accurate data into computer systems and databases.
• Microsoft Office – Familiarity with MS Office tools such as Word, Excel, and Outlook for efficient task management and communication.
• Organizational Skills – Strong organizational abilities to manage multiple tasks and deadlines efficiently.
• Attention to Detail – Keen eye for detail to ensure accuracy and high quality of work.
• Time Management – Excellent time management skills to prioritize tasks and manage workload effectively.

Roles and Responsibilities

• Manage data entry tasks with precision, ensuring that all information is accurate and up to date.
• Handle customer inquiries and issues via phone, email, or chat, providing prompt and effective resolutions.
• Coordinate with various departments to ensure smooth operations and resolve any administrative issues.
• Maintain and organize files, records, and documents for easy access and retrieval.
• Assist in preparing reports, presentations, and other documents as required by management.
• Ensure compliance with company policies and standard operating procedures in all tasks performed.
• Support the team with any additional administrative duties as directed by the manager.
• Stay updated with company offerings and industry developments to provide informed assistance to clients.