company logo

Customer Care Executive

Bangalore
Full-Time
Fresher: Less than 1 year
18.5K - 23.5K (Per Month)
Posted on Apr 25 2023

About the Job

Skills

communication
Customer Service
Customer Relationship Management (CRM)
Customer Satisfaction

About the Role :

  • Handle Customer Inquiries Via Email And Chat, Giving Prompt Answers To Customer Questions.
  • Provide Knowledgeable Help To Customers And Go The Extra Mile In Providing The Correct Details To Customer Queries.
  • Adhere To Service Level Agreement (SLA) Deadlines In Resolving Customer Complaints Quickly And Effectively.
  • Collaborate With Internal Stakeholders Such As The Product And Payments Team For Faster Resolutions.
  • Identify And Escalate Customer Requests To Managers When There’s A Complex Issue.
  • Excellent Written And Verbal Communication Skills (English).
  • Good Documentation Skills. Knowledge In Microsoft Excel/Word
  • Sound Problem-Solving Skills To Find The Root Cause Of Customer Issues.
  • Hands-On Experience With CRM Software Is A Plus
  • Knowledge In Multiple Languages Is Advantages (Hindi is Mandatory)

Job Type: Full-time

Pay: ₹18,500.00 - ₹23,500.00 per month

Benefits:

  • Commuter assistance
  • Health insurance
  • Leave encashment
  • Paid sick time
  • Paid time off
  • Provident Fund

Schedule:

  • Day shift

Ability to commute/relocate:

  • Bengaluru Urban, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Higher Secondary(12th Pass) (Required)

Experience:

  • Customer service (Required)
  • Customer support (Required)
  • 1 years (Required)

Language:

  • Hindi (Required)
  • English (Required)

Shift availability:

  • Day Shift (Required)

Speak with the employer

+91 8618075438

Expected Start Date: 01/05/2023


About the company

Founded in 2016, Healofy was built with a mission to help young and new mothers navigate their pregnancy and parenting journey with relevant babycare tips and products. Currently, it is a go-to app for all pregnancy and child care related information. With over 6 Lakhs DAU, Healofy is India’s largest community of pregnant and new moms engaging in learning and supporting each other on varied ...Show More

Industry

Internet Publishing

Company Size

201-500 Employees

Headquarter

Bangalore

Other open jobs from Healofy