Customer Care Executive
Customer Care Executive113
Applications
113
Applications
Bangalore
Full-Time
Fresher: Less than 1 year
₹ 18.5K - ₹ 23.5K (Per Month)
Posted on Apr 25 2023
About the Job
Skills
communication
Customer Service
Customer Relationship Management (CRM)
Customer Satisfaction
About the Role :
- Handle Customer Inquiries Via Email And Chat, Giving Prompt Answers To Customer Questions.
- Provide Knowledgeable Help To Customers And Go The Extra Mile In Providing The Correct Details To Customer Queries.
- Adhere To Service Level Agreement (SLA) Deadlines In Resolving Customer Complaints Quickly And Effectively.
- Collaborate With Internal Stakeholders Such As The Product And Payments Team For Faster Resolutions.
- Identify And Escalate Customer Requests To Managers When There’s A Complex Issue.
- Excellent Written And Verbal Communication Skills (English).
- Good Documentation Skills. Knowledge In Microsoft Excel/Word
- Sound Problem-Solving Skills To Find The Root Cause Of Customer Issues.
- Hands-On Experience With CRM Software Is A Plus
- Knowledge In Multiple Languages Is Advantages (Hindi is Mandatory)
Job Type: Full-time
Pay: ₹18,500.00 - ₹23,500.00 per month
Benefits:
- Commuter assistance
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
Ability to commute/relocate:
- Bengaluru Urban, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Education:
- Higher Secondary(12th Pass) (Required)
Experience:
- Customer service (Required)
- Customer support (Required)
- 1 years (Required)
Language:
- Hindi (Required)
- English (Required)
Shift availability:
- Day Shift (Required)
Speak with the employer
Expected Start Date: 01/05/2023
About the company
Founded in 2016, Healofy was built with a mission to help young and new mothers navigate their pregnancy and parenting journey with relevant babycare tips and products. Currently, it is a go-to app for all pregnancy and child care related information.
With over 6 Lakhs DAU, Healofy is Indiaâs largest community of pregnant and new moms engaging in learning and supporting each other on varied ...Show More
Founded in 2016, Healofy was built with a mission to help young and new mothers navigate their pregnancy and parenting journey with relevant babycare tips and products. Currently, it is a go-to app for all pregnancy and child care related information.
With over 6 Lakhs DAU, Healofy is Indiaâs largest community of pregnant and new moms engaging in learning and supporting each other on varied aspects. The app also provides doctor's advice and expert tips on pregnancy planning, parenting, and women's health.
With 8+ million app downloads, Healofy has successfully created a strong community of over 600,000 Daily Active Users (DAUs), exhibiting industry-leading engagement and retention numbers. The platform also sees 1.5 million+ monthly website visits. With over 5 million consumable content (videos and infographics), 10 million+ Questions & Answers, multiple group chats, and discussion forums.
Healofy has the largest repository of motherhood content globally. Healofy is building a conversational commerce model using its community to build a portfolio of Healofy branded products serving the motherhood journey. Healofy has raised $16M from leading investors and strategies from India, the US, China & Japan.
With over 1+ Crore moms, Healofy is one of largest communities of moms in India. The app is available on Google Playstore and caters to users in English, Hindi, Tamil, Telugu, Kannada, Malayalam, Bengali, Gujarati and Marathi languages.
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Industry
Internet Publishing
Company Size
201-500 Employees
Headquarter
Bangalore
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