Company Overview

Headsup HR Solutions is a dynamic startup in the staffing and recruiting sector, headquartered in Bengaluru. With a team of 11-50 dedicated professionals, the company leverages its expertise to provide innovative recruitment and manpower services. Our mission is to bridge the talent gap for businesses, ensuring they find the right candidates efficiently. For more information, visit our website.

Job Overview

We are seeking a junior-level professional for the International Voice Process role at Headup HR Solution Pvt Ltd. Located in the vibrant region of Bangalore Urban, this full-time position is ideal for individuals with a passion for customer interaction and a maximum of 3 years of work experience. The successful candidate will demonstrate outstanding fluency in English and excellent communication skills, enabling effective interaction with international clients.

Qualifications and Skills

• Fluency in English (Mandatory skill)
• Excellent communication skills (Mandatory skill)
• Experience in customer service orientation with empathy and patience in handling inquiries.
• Strong problem-solving abilities to effectively address and resolve customer challenges.
• Capability to work efficiently in a fast-paced environment, handling multiple tasks seamlessly.
• Proficient multitasking skills to balance and prioritize diverse responsibilities.
• Cultural awareness and sensitivity for interacting with a diverse range of international clients.
• Technical proficiency in using voice communication tools to enhance customer interactions.

Roles and Responsibilities

• Handle inbound and outbound international voice calls with professionalism and courtesy.
• Provide timely assistance and support to customers with their inquiries and concerns.
• Utilize communication tools effectively to enhance customer experience and satisfaction.
• Collaborate with team members to ensure efficient service delivery and customer retention.
• Maintain up-to-date knowledge of company products and services to assist customers accurately.
• Identify and escalate issues requiring urgent attention to the relevant departments.
• Adhere to company policies and procedures while maintaining high standards of service.
• Contribute to continuous improvement initiatives to enhance operational efficiency.