Company Overview

Headsup HR Solutions is a startup company specializing in recruitment and manpower services. With our industry expertise and innovative approach, we are committed to providing comprehensive solutions to meet all your hiring and staffing needs. We understand the challenges faced by businesses in finding the right talent and aim to bridge the gap between employers and job seekers.

Job Overview

We are hiring a Customer Support Team Lead to join our team at Headsup HR Solutions. As the Team Lead, you will be responsible for managing and leading a team of customer support representatives. This is a mid-level position requiring 4 to 6 years of experience. The job location is Bangalore Urban, Karnataka, India. This is a full-time position.

Qualifications and Skills

• Mid-level experience of 4 to 6 years in customer support or a related role.
• Strong leadership skills with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills.
• Ability to collaborate and coordinate with cross-functional teams.
• Experience in training and developing team members.
• Patience and the ability to handle difficult customer situations.
• Experience in performance management and target setting.

Roles and Responsibilities

• Manage and lead a team of customer support representatives.
• Provide guidance, training, and coaching to team members.
• Handle escalated customer issues and ensure timely resolution.
• Monitor team performance and implement strategies to improve productivity and customer satisfaction.
• Collaborate with other departments to resolve customer queries and issues.
• Maintain a strong knowledge of company products and services.
• Ensure adherence to customer support processes and standards.
• Prepare and analyze reports on team performance and customer feedback.