Customer Support Executive

Bengaluru
Full-Time
Junior: 1 to 3 years
20K - 25K (Per Month)
Posted on Oct 01 2024

About the Job

Skills

Excellent communication skills
Empathy towards customers
Knowledge of product/service offerings
Problem-solving abilities
Patience in dealing with difficult situations
Ability to multitask
Attention to detail
Ability to remain calm under pressure

 

Our Culture

 

Do you thrive on working on cutting edge technology? Working with innovators in the early stages of ideas, products, or platforms? Do you want to transform an industry? Crave new challenges and solving hard customer problems using the latest in software technology?…

As a developer/product manager at SmartCoin, you will use the latest technologies to create amazing, customer-focused products.

 

Come help us re-imagine our solutions to provide world-class, best of breed solutions to delight our customers. Make a major impact on the FinTech industry.

 

 

 

Responsibilities and Duties

●      Communicating key parameters like details of interest rate and processing fee charges, due date, repayment amount, penalty amounts, mode of repayment etc to the loan customers

●      Detailing transaction related details like available payment modes, how to make payments through these modes

●      Resolving customer queries related to loan disbursal, loan repayments etc

 

Required Experience, Skills and Qualifications

●      Any full time UG degree

●      Calling experience is a big plus

●      Strong verbal and written communication skills

 

Benefits

-Helping in building the next generation financial platform that’s providing financial access to the millions of mobile users of India using alternative credit assessment aided by data science and machine learning.

-Working with one of the smartest teams in the fin-tech space.

Job Type: Full-time

About the company

Headsup HR Solutions is a startup company specializing in recruitment and manpower services. With our industry expertise and innovative approach, we are committed to providing comprehensive solutions to meet all your hiring and staffing needs. We understand the challenges faced by businesses in finding the right talent and aim to bridge the gap between employers and job seekers.

Industry

Staffing and Recruiting

Company Size

11-50 Employees

Headquarter

Bengaluru

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