Sr. Team Lead- Customer Support

215

Applications

Bengaluru
Full-Time
Mid-Level: 4 to 6 years
4L - 5L (Per Year)
Posted on Jan 30 2024

About the Job

Skills

Communication
● Customer service
Interpersonal skills
● Document management
Job-specific software
Time management and Problem-solving.

Roles and Responsibility The SR. team Lead will assist in completing the duties of the customer service manager when the superior is not around. While ensuring that every task is done correctly and effectively and making sure that all aspects of customer service are established well. Sometimes, TL may need to assist the representatives with their process when required. TL is also responsible for helping in the development and execution of training programs for customer service representatives. Their goal is to increase customer satisfaction by providing the best customer service possible. · Sr Team Lead must be a good leader and have the initiative and know-how to handle people with different personalities. · Team Lead will be responsible for handling 3 different teams and their respective Team Leads · Team Lead must also have outstanding skills in analysis · Team Lead should have knowledge of KPI and TNI report · Proficiency with Microsoft Office suite and Google Docs · Preparing and presenting employee reviews · Organizing employee schedule · Taking disciplinary action when necessary · Ensuring a consistent standard of customer service · Motivating employees and ensuring a focus on the GOAL · Team Lead should have excellent oral and written communication skills. · Create and implement an effective customer loyalty program If you match the above-required criteria, please apply for the post

About the company

An online resume building platform and job board.

Industry

Human Resources Services

Company Size

51-200 Employees

Headquarter

Jabalpur, MP