Responsibilities of AR Caller :

• Conduct thorough follow-up on outstanding claims through various channels (phone, email, eFax, and online portals) to ensure timely resolution.
• Analyze claim denials, identify trends, and initiate appeals to recover denied or underpaid claims.
• Collaborate with internal departments to address/direct billing, coding, and claim submission issues.
• Maintain accurate and detailed documentation of all interactions, actions taken, and account status.
• Adhere to strict HIPAA regulations and protect patient confidentiality.
• Meet and exceed daily productivity and quality metrics as established by the management.
• Contribute to process improvement initiatives within the revenue cycle team.