Group Company: Hanover International Support Services Pvt. Ltd.

Designation: Analyst - Application Support

Office Location: Iscon Ambli Road Ahmedabad (India Office)

Shift Details: 12pm to 9pm & 6pm to 3am shifts on rotation basis.

Years of experience: 1 to 3 years

Position description:

The Support Analyst provides support to the Systems and Training Department, specifically as a liaison between the Corporate Office and Property Operations. This person will ensure property services are being implemented and monitored to Hanover standards, as well as provide administrative support to Property Operations.

Primary Responsibilities:

·     Provide Hanover Corporate-based Help Desk using HanoverHelp.com for Corporate and Site Teams. This will include updates to specials and pricing that affects our live websites attention to detail is critical.

·     Conduct regular needs analysis and communicate findings to immediate supervisor; review Hanover Help reports to assess training needs and/or problems in systems.

·     Monitor Entrata tickets.

·     Determine training needs based on tickets resulting from user error and communicate those needs to supervisor.

·     Review end-of-month financial reporting and communicate errors.

·     Maintain knowledge base, including Hanover policy and procedures, training materials, and other information.

·     Maintain updated knowledge of Entrata releases and provide training and support when releases affect functionality.

·     Maintain knowledge of federal, state, and local laws to assist in reviewing settings and building legal documents for each site.

·     Assist with new property setups and property close-outs.

·     Assist with the implementation of new modules, add-ons, and upgrades in Entrata.

Additional Requirement:

Educational: Bachelor's Degree

Experience: 1 to 3 years (related experience preferred - ticketing, trouble shooting and MS Office knowledge)

Software Knowledge: MS Excel and MS Word intermediate skill – Required

English Proficiency: Advanced English Proficiency required