Company Overview

Haldivita is a part of FarmOrigin, a company dedicated to bridging the gap between Himalayan turmeric and consumers by sourcing directly from farmers in Uttarakhand. Our flagship product, Haldivita, is a turmeric-based health drink that enhances wellness globally. Based in New Delhi and thriving within the FMCG industry, we focus on delivering high-quality dietary products while supporting local agriculture.

Job Overview

As a Cafe Manager at Haldivita, you will be stationed in Delhi, overseeing daily operations of our café. This full-time, mid-level role involves maintaining high standards of food safety, customer service, and operational efficiency. A key requirement for this position is having culinary experience. You will play a pivotal role in crafting memorable customer experiences and ensuring our café's success.

Qualifications and Skills

• Proficiency in food safety standards to ensure a clean and safe environment for both employees and customers, minimizing health risks and ensuring compliance.
• Experience with Point of Sale (POS) systems for efficient transaction processing and monitoring sales activities, ensuring ease of use for the team and creating seamless transactions.
• Competence in inventory management to maintain optimal stock levels, reduce waste, and meet customer demand without interruption, ensuring product availability.
• Excellent customer service skills to facilitate a welcoming atmosphere, rapidly address consumer inquiries and complaints, and enhance overall customer satisfaction.
• Strong team leadership abilities to inspire, mentor, and develop café staff, enhancing productivity and ensuring that employees are motivated and aligned with goals.
• Familiarity with scheduling software to efficiently manage staff rotas, ensuring that business needs are met while accommodating personal requests.
• Financial management skills for accurate budgeting, forecasting, and financial reporting to ensure profitability and efficient resource allocation within the café.
• Supplier negotiation skills to secure favorable terms and pricing, ensuring the best quality ingredients and materials at competitive costs for the café.
• Culinary experience necessary to enhance menu offerings and ensure top-quality food preparation and presentation.
• Ability to manage standard operating procedures (SOPs) to ensure consistency in service and operations.
• Strong knowledge of various cuisines and cooking techniques to diversify and enrich the café's menu.

Roles and Responsibilities

• Oversee daily operations of the café ensuring high standards across all areas from food safety to customer service.
• Manage and train staff, fostering an environment of teamwork, efficiency, and friendly service.
• Ensure compliance with food safety and sanitation regulations, maintaining a clean and safe environment.
• Develop and manage inventory, ensuring stock levels are optimized to meet business demands without overstocking.
• Handle customer concerns and feedback promptly, ensuring continuous enhancement of the café's service and environment.
• Prepare and manage the café budget effectively, monitoring expenses, and optimizing profit margins.
• Use POS systems efficiently for daily sales transactions and metrics reporting.
• Negotiate with suppliers to procure quality ingredients and café supplies at competitive prices.
• Implement and manage SOPs to maintain consistency in quality and service standards.