Job description

Knowledge of install and configure computer hardware, networks, operating systems and applications (desktops and servers). Knowledge of troubleshooting system and network problems and diagnose and solve hardware/software faults.

Knowledge of replacing hardware and parts as required.

Knowledge to repair a fault or set up a system following diagrams and written instructions.

Knowledge of support the rollout of new computer applications.

Knowledge of providing telephone, e-mail, and remote support to all IT users, solving their problems and providing procedural documentation as required.

Knowledge to use remote support tools to manage remote systems and desktops.

Knowledge to maintain the IT Service Desk system, logging all incidents and requests, their acknowledgements and their resolutions and ensuring that all support tickets are handled effectively and expeditiously.

Knowledge on how to set up new user s accounts and profiles and deal with password issues.

Knowledge to prioritize and manage many open cases at one time.

To assist end users to transfer data electronically into, between and from databases with the required security procedures.

Identify and correct or advise on operational issues with end users computer systems.

To manage backups of all systems ensuring that they run successfully and to manage rotation of backups off-site for safe storage.

To maintain the inventory of hardware and software licenses and telephone contracts.

To develop and maintain the IT section of the intranet, including good practice and troubleshooting guidance.

To have data security of codes as well other data.

Should be able to handle the CRM & IVR (Leadsquare)

Knowledge of in LAN, WAN, and centralizing systems as well RDP.