Job Overview

We are seeking a Junior Front Office Operations professional to join our team at GSS PROJECT CONSULTANTS Pvt Ltd. This full-time role is based in Mysuru and requires a minimum of 1 to a maximum of 3 years of relevant work experience. The Front Office Operations role is pivotal in managing customer interactions and ensuring smooth operations in our corporate office.

Qualifications and Skills

• Communication Skills (Mandatory skill)
• Time Management (Mandatory skill)
• Computer Proficiency (Mandatory skill)
• Customer Service: Demonstrated ability to handle customer inquiries and provide effective solutions.
• Problem Solving: Capacity to troubleshoot issues and find practical resolutions quickly.
• Attention to Detail: Keen eye for detail to ensure accuracy in information handling and task completion.
• Organizational Skills: Strong organizational capabilities to manage multiple tasks and responsibilities effectively.
• Multi-tasking: Ability to manage and prioritize multiple tasks simultaneously without compromising on quality.

Roles and Responsibilities

• Greet and assist visitors and clients, ensuring a positive and accommodating experience.
• Manage incoming calls, emails, and correspondence efficiently, directing them to the appropriate departments as needed.
• Maintain and update office records, databases, and systems with high accuracy and speed.
• Coordinate with internal departments to facilitate smooth operations and communication.
• Schedule appointments, meetings, and maintain calendars for senior staff members management Team.
• Assist in the preparation of reports, presentations, and other administrative tasks as required.
• Ensure the front office area is well-maintained, professional, and organized at all times.
• Handle customer complaints or issues, providing solutions or escalating to higher management when necessary.