About us

GRG India is a leading provider of end-to-end loyalty management services in India. We help large and mid-size companies acquire, engage, retain and influence their customers, employees and channel partners. Our clients include some of India’s top brands across BFSI, FMCG, Construction, IT, Agro Chemicals, and Automotive industries.

Following are examples of what we do:

● Design a mechanic loyalty program for a large auto ancillary company, wherein the mechanic gets incentivized every time he influences the vehicle owner to buy original OEM spare parts

● Send promotional offers to customers of large banks to make them use specific banking channels (e.g. Net Banking, Mobile App etc.) or products (e.g. Remittance, Loans etc.)

● Acquire and grow the customer base of a large MNC agro chemical company by using farmer referral programs and instant gratification rewards

● Engage HNI customers of a large real estate company with high-end exclusive benefits, privileges, and rewards

● Assist one of India’s top credit card issuing company to reduce employee attrition and increase sales across multiple sourcing channels

With a reputation that’s been built over a decade of providing successful loyalty management solutions, we’re now embarking upon a journey of creating highly modular, scalable, and mostly standardized products.

Reports to

Assistant Manager - Operations

Best things about the job

• Work in a rapidly evolving industry where scalable ecommerce platform have a huge impact.
• Have complete ownership in collaboration abilities with multiple stakeholders

Responsibilities of the role

• Monitoring and close Coordination with Suppliers for dispatch of orders and resolving the issues if any during the course of daily order management
• Constant follow up with suppliers for sharing of new products, catalogue updation and planning promotions.
• Monitoring open tickets and follow up with suppliers for the timely closure of the tickets along with resolution.
• Uploading products on Tolshop backend panel involving creation of product description sheet, image upload etc following the guidelines and maintaining the quality is of prime importance.
• Updation of products information and Product & price updates at the backend panel.
• Checking of quality for the new products
• Follow up with vendors for getting the delivery information from them.
• Making of client rewards & redemption reports in powerpoint on monthly basis.
• Price negotiation with suppliers to maximise profitability of the company.

● Coordinating with Courier partners for deliveries

● Updating and maintaining courier files

● Uploading Courier Bills

● Following up with Courier Partners on various logistics for order deliveries & logistics related activities.

● Coordination with Finance team for invoices and payments

What you will need

● Strong written and verbal communication skills

● Good command over MS office including Excel formulas, pivot table, powerpoint.

This role requires coordination with multiple stakeholders like finance, customer support, technical and various other teams