Job Overview

We are seeking a dedicated and customer-oriented individual to join our team as a Customer Service Executive. As a Customer Service Executive, you will be responsible for providing exceptional service and support to our clients. This is a full-time position based in Mumbai, Maharashtra, India.

Qualifications and Skills

• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Good knowledge of customer service principles and practices.
• Familiarity with CRM systems and practices.
• Ability to multitask and prioritize tasks effectively.
• Attention to detail and accuracy.
• Strong organizational and time management skills.
• Ability to work well in a team environment.
• Proficiency in using Microsoft Office applications.
• Previous experience in a customer service role is preferred.

Roles and Responsibilities

• Responding to customer inquiries and resolving issues in a timely and professional manner.
• Providing product information and guidance to customers.
• Handling customer complaints and escalating complex issues to the appropriate department.
• Maintaining a high level of customer satisfaction through excellent service.
• Processing orders, forms, applications, and requests.
• Collaborating with internal teams to ensure customer needs are met.
• Identifying and implementing process improvements to enhance customer service.
• Adhering to company policies and procedures.
• Meeting and exceeding performance targets.