Customer Support Associate
Customer Support Associate26
Applications
26
Applications
Ernakulam
Full-Time
Mid-Level: 4 to 6 years
₹ 2L - ₹ 3L (Per Year)
About the Job
Skills
Proficiency in English
Customer Focus (Internal/ External)
Strong client-facing and communication skills.
Good knowledge in telephone etiquette
Professionalism
Good organizational and multitasking abilities
We are hiring Customer Support Associates for Jewellery Industry for Ernakulam location.
- Support to develop business through online or offline (leads conversion). Adherence service procedures, policies and standards.
- Monitor on time delivery of product purchased by online customers.
- Achieve the online sales target assigned.
- Verify all the online sale (Transaction paid/ Fraud alert).
- Keep focus on customer experience throughout interactions.
- Lead conversion rate.
- Adherence to Customer Service SOP.
- Attend customer enquiry through phone, email or social media and maintain excellence in customer support.
- Collect testimonials from customers.
Skills required
- Understanding of the basics of Indian jewelry industry, history and culture. Knowledge of jewelry marketing, customer relations, product display, customer information, after-sales services, so as to achieve high level of effectiveness in Sales.
- Knowledge about Diamonds.
- Good Knowledge about CRM software.
- Familiar with online product delivery process.
- Familiar with online payment methods and procedures.
- Working knowledge of customer service software, databases and tools.
About the company
Green Apple HR Solutions is a pioneer in rendering HR solutions. Green Apple is committed in helping organizations to increase their efficiency and provide an end to end HR services. We hold specialization in offering the below services: Payroll ManagementRecruitmentStaffing SolutionsHR AuditSetting up HR- OperationsTraining & DevelopmentStatutory Compliance We take the time to develop a strong wo ...Show More
Green Apple HR Solutions is a pioneer in rendering HR solutions. Green Apple is committed in helping organizations to increase their efficiency and provide an end to end HR services. We hold specialization in offering the below services: Payroll ManagementRecruitmentStaffing SolutionsHR AuditSetting up HR- OperationsTraining & DevelopmentStatutory Compliance We take the time to develop a strong working relationship with you by understanding your needs, your business and your corporate culture. With that understanding, we recommend solutions in line with your business needs and then work with you to implement them. Some of the Industries that we have worked for Information technology (IT)Textiles & RetailChemicalIndustrial Engineering, FabricationAccounting & FinanceAdvertising & MediaAnd so on ...Show Less
Industry
HR CONSULTANCY
Company Size
2-10 Employees
Headquarter
Coimbatore, Tamil Nadu
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