Job Overview

This is a junior-level full-time Customer Relationship Management (CRM) position based in Raipur. The ideal candidate has 1 to 3 years of relevant work experience and will be responsible for maintaining and enhancing relationships with clients, leveraging excellent communication and sales skills.

Salary - 25k to 30k

Contact sneha - 8817590608

Qualifications and Skills

• Communication skills (Mandatory skill) to effectively interact with clients and understand their needs while providing appropriate solutions.
• Sales skills (Mandatory skill) to promote services and identify opportunities to expand the business with existing and potential clients.
• Time management (Mandatory skill) to prioritize tasks and manage multiple client accounts efficiently and effectively.
• Problem-solving skills for analyzing client issues and implementing effective strategies to resolve them promptly and professionally.
• Interpersonal skills to build trust and foster a positive rapport with clients, ensuring a collaborative work environment.
• Analytical skills to assess client needs, industry trends, and data to make informed decisions that enhance service provision.
• Attention to detail to accurately maintain client records, ensuring the completeness and correctness of all information shared.
• Adaptability to handle various clients' requests and adjust to changing environments and priorities.

Roles and Responsibilities

• Develop and maintain strong client relationships to understand their needs and ensure satisfaction with services offered.
• Serve as the primary point of contact for client inquiries and requests, ensuring timely and effective resolution of issues.
• Coordinate with internal teams to deliver services aligned with client expectations and company standards.
• Analyze client data and feedback to identify opportunities for service enhancement and business growth.
• Regularly update client database to reflect current information, ensuring data integrity and availability.
• Prepare and present regular reports on client activities and business development efforts to senior management.
• Facilitate effective communication between clients and internal departments to streamline operations and improve service delivery.
• Participate in client meetings and presentations to showcase new products and services, enhancing client relationships.