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Job Overview

We are seeking a Customer Care Professional to join our team in Raipur. This full-time, junior-level position requires 1 to 3 years of relevant work experience. As a Customer Care Professional, you will be responsible for providing exceptional service and addressing customer inquiries and issues efficiently.

Salary - 25k to 30k

Contact sneha - 8817590608

Qualifications and Skills

• Excellent communication skills (Mandatory skill): Ability to clearly and effectively communicate solutions to customers with different backgrounds and queries.
• Knowledge of product/service (Mandatory skill): Comprehensive understanding of our offerings to provide accurate information and help customers effectively.
• Conflict resolution skills (Mandatory skill): Skillful in navigating disagreements and maintaining a calm demeanor to resolve conflicts amicably.
• Problem-solving abilities: Capable of identifying problems quickly, thinking critically, and providing workable solutions efficiently.
• Empathy and patience: Ability to understand and relate to the customer's feelings and needs, displaying patience in every interaction.
• Technical troubleshooting: Proficient in diagnosing and fixing technical issues, ensuring minimal disruption for customers.
• Attention to detail: Strong focus on accuracy and thoroughness in gathering information and resolving customer issues.
• Ability to multitask: Skilled in managing multiple responsibilities simultaneously without compromising on quality or speed of service.

Roles and Responsibilities

• Respond promptly and effectively to customer inquiries via phone, email, and chat, ensuring high levels of customer satisfaction.
• Identify and assess customers’ needs to achieve the highest level of service excellence.
• Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
• Maintain accurate records of customer interactions, transactions, comments, and complaints.
• Collaborate with team members and other departments to research and resolve customer issues.
• Stay updated with the latest product offerings, changes, and policies to deliver relevant information to customers.
• Contribute to the team's performance by consistently meeting individual and team targets for customer service metrics.
• Participate in training sessions to improve knowledge and performance and adapt to changing procedures and practices.