Position role Technical Support

Designation Officer – Technical Sales Support (RECARB Business)

Position reports to Business Manager Recarb Business

Summarize the primary purpose of the position, including scope of responsibility in 5-7 concise sentences.

The incumbent would provide technical support to Business Manager – Recarb Business.

Should have strong knowledge about the product specifications, parter with Customers (Old as well as new) and understand their requirement and explore innovative ways of product usage differently. Should be able to strongly do benefit selling

POSITION RESPONSIBILITIES

In order of importance, list the key account abilities critical to the performance of the position. It is recommended not to list actual tasks but focus on essential responsibilities that highlight accountability and level of judgment required.

• Provide technical support to Business Manager with respect to product specifications, parter with business to understand the customer’s requirement and explore innovative ways of product usage.
• Study product and
• Find usage of different carbon raisers in various industries, procure and support sales.
• Connect with different industries and find their requirements.
• Provide technical guidance to customers, sales team and other stakeholders to drive sales and ensure consumer satisfaction.
• Role involves understanding of CPC product, applications and solutions and effectively communicating these to clients/customers, sales team.
• Share latest developments, technologies and trends in the CPC industry.
• Lead product development and enhancement to existing product basis customer feedback and market trends.
• Conduct market research to identify new opportunities and trends in CPC industry.

ORGANIZATIONAL RELATIONSHIP

Provide the primary contacts that this position will have interaction with as a regular position responsibilities, include internal as well as external as appropriat

R&D / Marketing / Supply Chain / Manufacturing / customers, Clients

RESOURCES MANAGED

Financial accountability

Indicate the average budget or revenue accountability, as applicable

Supervision

Indicate the typical number of colleagues managed. Include direct and indirect reports, matrix responsibility and or additional resources.

Skills / Knowledge / Qualification / Experience

Indicate the formal education, certification or license required and/or preferred.Include the minimum number of years of relevant experience required for the position.

• Metallurgical Engineer / Chemical Egnineering / Post Graduate in Science
• 2-4 years experience in similar industry
• Strong knowledge about the CPC product and its application
• Strong negotiations skills

COMPETENCIES –This section is Optional to complete.

COMPETENCY DETAIL

Business acumen Should have strong business acumen, understand the product strongly and should promote use of product scientific way differently.

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