Company Overview

GREATBELL HR Consultancy Services PVT LTD is a prominent name in the Human Resources Services industry, excelling in Technical and Hospitality Manpower Recruitment. Working with over 500 companies across India, we cater to diverse recruitment needs being headquartered in Cochin, Kerala. Our firm comprises a dedicated team, small yet efficient, committed to providing the best HR solutions.

Job Overview

We are seeking a highly motivated Junior Telemarketer for our offices located in Pune, Mumbai, Indore, Cochin, Ernakulam, and Thiruvananthapuram. This is a full-time position requiring candidates to possess a minimum of 1 year to a maximum of 3 years of professional experience. The ideal candidate will have excellent communication abilities, focusing on customer service and telecommunication skills, to excel in this role.

Qualifications and Skills

• Proven experience of at least 1 year in telemarketing or a related field to demonstrate strong communication capabilities.
• Exceptional customer service skills to provide clients with a positive engagement experience.
• Strong telecommunications knowledge for handling calls effectively and engaging potential customers.
• Experience in career counseling to guide potential customers in making informed decisions.
• Ability to implement academic advising techniques that enhance customers' decision-making processes.
• Proficiency in student counseling to understand and address varied customer needs and requirements.
• Capability to gather and interpret the Voice of the Customer to continuously improve service strategies.
• Self-motivated with strong organizational skills to manage multiple calls in a busy environment.

Roles and Responsibilities

• Conduct outbound calls to potential clients in the technical and hospitality sectors and explain our services effectively.
• Identify leads and nurture long-term customer relationships through consistent follow-up and quality interaction.
• Develop and update customer databases with accurate information gathered during telephonic conversations.
• Listen and respond efficiently to customer inquiries, delivering personalized solutions and advice.
• Collaborate with team members to achieve monthly targets and enhance team performance.
• Maintain up-to-date knowledge of GREATBELL HR services and industry trends to provide accurate information to clients.
• Prepare regular reports on telemarketing progress and feedback to contribute to strategic planning.
• Ensure a high level of customer satisfaction by providing exceptional service and support.