Company Overview

GREATBELL HR Consultancy Services PVT LTD is a leading recruitment firm specializing in Technical and Hospitality Manpower Recruitment. We partner with around 500 companies in India to provide top-notch talent solutions. Operating with 2-10 employees and headquartered in Cochin, Kerala, we belong to the Human Resources Services industry. For more information, visit our website at www.greatbellhr.com.

Job Overview

We are seeking a highly experienced Spa Manager to join our team on a full-time basis. The ideal candidate will possess a minimum of 7 years to a maximum of 10 years of work experience in the spa and wellness industry. The position is categorized as senior-level and is open for our locations in Hyderabad, Chennai, Bengaluru, and Cochin.

Qualifications and Skills

• Extensive experience in managing spa operations, including employee supervision and customer service, with at least 7-10 years of work experience.
• Proven proficiency in various spa treatments such as therapeutic massage, Swedish massage, Thai massage, and body massage techniques.
• Strong understanding and practice of pedicure techniques and spa treatment protocols.
• Ability to maintain high standards of hygiene and cleanliness within the spa environment.
• Excellent interpersonal and communication skills to effectively manage staff and interact with clients.
• Strong organizational skills for scheduling appointments and managing spa inventory.
• Capability to develop and implement spa marketing strategies to attract new clients and retain existing ones.
• Proficiency in managing budgets, financial forecasting, and achieving revenue targets.

Roles and Responsibilities

• Oversee day-to-day operations of the spa, ensuring high standards of service and customer satisfaction.
• Manage and train spa staff, including therapists and administrative personnel.
• Plan and coordinate spa services, including treatments, workshops, and special events.
• Monitor and maintain spa equipment and inventory, ordering supplies as necessary.
• Handle client complaints and feedback, ensuring a positive resolution and improvement in services.
• Develop promotional campaigns and marketing strategies to boost spa visibility and clientele.
• Maintain financial records, manage budgets, and ensure profitability of the spa.
• Enforce compliance with health and safety standards within all spa practices and procedures.