Company Overview

GREATBELL HR Consultancy- We are into Technical and Hospitality Manpower Recruitment. Exclusively dealing with around 500 Companies in India. GREATBELL HR Consultancy Services PVT LTD has 2-10 employees. We specialize in connecting employers with highly qualified candidates in the technical and hospitality sectors. Our goal is to provide top-notch recruitment services and contribute to the success of our clients' businesses.

Job Overview

We are seeking a highly skilled and experienced Reservation Executive or Manager for a Leading Hospitality Group in Kerala. Work location shall be Cochin, Alleppey, Thrissur, Trivandrum. As a Reservation Executive or Manager, you will be responsible for managing and coordinating all aspects of the reservation process, ensuring seamless and efficient operations. This is a full-time position based in Cochin, Kerala, India.

Qualifications and Skills

• Bachelor's degree in Hospitality Management or related field
• 4 to 6 years of experience in reservation management
• Excellent communication and interpersonal skills
• Strong attention to detail and organizational abilities
• Proficiency in reservation management software and MS Office
• Ability to work in a fast-paced environment and handle multiple tasks
• Problem-solving and decision-making abilities
• Flexibility to work evenings, weekends, and holidays as required

Roles and Responsibilities

• Manage and coordinate all reservation activities in a timely and efficient manner
• Handle customer inquiries and provide accurate information about available services and packages
• Collaborate with internal teams to ensure seamless operations and customer satisfaction
• Process reservations, modifications, and cancellations accurately and promptly
• Prepare and maintain reservation records and reports
• Provide excellent customer service and address customer complaints or issues
• Monitor reservation trends and make recommendations for improvement
• Stay updated with industry trends and competitor offerings