Company Overview

GREATBELL HR Consultancy Services PVT LTD is a specialized recruitment firm in the Human Resources Services industry, focusing on Technical and Hospitality Manpower Recruitment. With operations centered in Cochin, Kerala, we partner with around 500 companies across India, providing top-notch recruitment services. Our small, dynamic team ensures personalized and efficient service to meet our clients' staffing needs.

Job Overview

We are seeking a Junior Reservation Executive for our team based in Cochin, Alappuzha, Thrissur, Thiruvananthapuram, and Kottayam. This is a full-time position where you will be responsible for managing room and hotel reservations, ensuring a seamless booking experience for our clients. The ideal candidate will bring proficiency in hotel reservations and room bookings, backed by effective customer service skills.

Qualifications and Skills

• Experience in hotel reservations and room booking processes (Mandatory skill).
• Proven ability to efficiently handle hotel bookings and client inquiries (Mandatory skill).
• Strong customer service skills to enhance client satisfaction and retention.
• Excellent communication skills, both verbal and written, to interact with clients and team members effectively.
• Proficient computer skills with the ability to manage booking software and applications.
• Understanding of the hospitality industry to cater to diverse client requirements.
• Ability to work collaboratively in a team environment and adapt to dynamic work situations.
• Problem-solving skills to address client requests and issues promptly and efficiently.

Roles and Responsibilities

• Manage and process hotel room reservations accurately and efficiently.
• Provide exceptional customer service by addressing client inquiries and resolving booking issues.
• Ensure all reservations are input correctly into the booking system and maintain accurate records.
• Coordinate with hotels to confirm bookings and special client requests.
• Assist clients with modifications and cancellations, ensuring a smooth transition.
• Regularly update clients on reservation status and provide travel-related assistance.
• Work collaboratively with the team to meet targets and enhance service offerings.
• Maintain a professional and courteous demeanor with clients and stakeholders.