Company Overview

GREATBELL HR Consultancy Services PVT LTD is a specialized recruitment firm focused on technical and hospitality manpower solutions. Collaborating with over 500 companies in India, we are headquartered in Cochin, Kerala, and operate within the Human Resources Services industry. Discover more about us at greatbellhr.com.

Job Overview

We are seeking a dedicated Head Waiter to join our team at various locations including Ooty, Coimbatore, Salem, Mysuru, Madikeri, and Kodaikanal. This is a full-time position at the junior level, ideal for candidates with 1 to 3 years of relevant experience. The Head Waiter will play a crucial role in delivering exceptional dining experiences.

Qualifications and Skills

• Proven experience in a customer-centric role within the food and beverage industry, ensuring guest satisfaction and quality service.
• Comprehensive knowledge of food and beverage offerings, enabling the ability to assist guests with menu selections and wine pairings.
• Excellent communication skills to effectively interact with guests, team members, and management, ensuring smooth operations.
• Strong problem-solving abilities to address guest complaints and issues promptly and professionally.
• Experienced waiter skills with a history of providing attentive and personalized dining service to guests.
• Proficiency in food service operations, maintaining high standards of cleanliness, and adhering to health and safety regulations.
• Expertise in restaurant service, including table setting, order taking, and delivering a fine dining experience.
• Must have the ability to work in a fast-paced environment, handling multiple tasks efficiently while keeping a composed demeanor.

Roles and Responsibilities

• Lead and train junior staff, ensuring high levels of performance and adherence to service standards.
• Collaborate with the kitchen and bar staff to provide seamless dining experiences from order placement to delivery.
• Supervise the dining area, ensuring tables are well set, clean, and ready for guests at all times.
• Resolve any service issues, anticipating guest needs and handling special requests with professionalism.
• Manage reservations and coordinate seating arrangements to optimize service efficiency and guest satisfaction.
• Maintain compliance with food safety and hygiene standards, ensuring a safe and welcoming environment.
• Conduct regular evaluations of staff performance, providing coaching and feedback to enhance service delivery.
• Assist in inventory management, tracking supplies, and placing orders as needed to ensure smooth operations.