Company Overview

GREATBELL HR Consultancy Services PVT LTD is a prominent player in the Human Resources Services industry, specializing in Technical and Hospitality manpower recruitment. Based in Cochin, Kerala, we collaborate with approximately 500 companies across India, offering efficient HR solutions. Our team comprises 2-10 dedicated professionals committed to connecting talent with opportunities. For more information, please visit our website at www.greatbellhr.com.

Job Overview

We are seeking a highly experienced and dynamic Front Office Manager to join our team at GREATBELL HR Consultancy Services PVT LTD. This is a senior-level, full-time position located in Palakkad district, Ernakulam, Thrissur, Idukki, Wayanad, and Kottayam. The ideal candidate will have between 7 to 10 years of experience in a similar role within the hospitality or HR industry.

Qualifications and Skills

• Proven track record in managing front office operations, ensuring smooth and efficient service delivery over a minimum of 7 years in a similar capacity.
• Customer Service (Mandatory skill): Exceptional ability to provide excellent service and establish positive rapport with clients and stakeholders.
• Leadership (Mandatory skill): Demonstrated experience in leading and motivating a team, fostering a high-performance culture in a front office setting.
• Communication (Mandatory skill): Strong verbal and written communication skills to interact effectively with clients, colleagues, and senior management.
• Problem Solving: Proficiency in identifying issues quickly and implementing strategic solutions to enhance front office efficiency.
• Organizational Skills: Ability to multi-task, prioritize workloads, and manage time effectively to meet deadlines and operational goals.
• Time Management: Excellent time management skills to ensure timely completion of tasks and adherence to schedules.
• Attention to Detail: High level of accuracy and attention to detail in all aspects of front office operations and documentation.
• Conflict Resolution: Strong ability to handle conflicts and resolve complaints amicably and effectively to maintain client satisfaction.

Roles and Responsibilities

• Oversee all front office operations, ensuring optimal client service levels and streamlined processes.
• Lead, train, and evaluate front office staff to maintain a motivated and skilled team capable of delivering exceptional service.
• Develop and implement procedures to enhance operational efficiency and improve service quality to meet client expectations.
• Handle client inquiries, resolve complaints, and manage escalations to ensure client satisfaction and retention.
• Coordinate communication between departments to ensure seamless coordination in service delivery.
• Monitor front office supplies and inventory to ensure adequate levels are maintained for smooth operations.
• Prepare and present regular reports on front office performance to senior management for strategic decision-making purposes.
• Implement and uphold company policies and procedures to maintain a high standard of professionalism and service quality.