Company Overview

GREATBELL HR Consultancy Services PVT LTD specializes in Technical and Hospitality Manpower Recruitment. With a robust network of around 500 companies across India, we provide tailored recruitment solutions. Our headquarters are located in Cochin, Kerala. Visit our website at www.greatbellhr.com to learn more about us.

Job Overview

We are seeking a skilled and experienced Front Office Manager to join our team. This is a mid-level, full-time position based in Cochin, Ernakulam, Thiruvananthapuram, Kottayam, Thrissur, or Kozhikode. The ideal candidate will have 4 to 6 years of relevant experience in the hospitality industry and will be responsible for ensuring smooth front office operations.

Qualifications and Skills

• Minimum of 4 years and a maximum of 6 years of experience in front office operations.
• Proven experience in the hospitality industry, particularly in managing front office tasks.
• Strong skills in hospitality management and understanding of hotel operations.
• Experience in handling receptionist duties efficiently and professionally.
• Ability to manage and coordinate reservations and hotel booking processes.
• Proficient in rooms division management and ensuring guest satisfaction.
• Excellent communication and interpersonal skills for effective guest interaction.
• Strong problem-solving abilities and attention to detail to maintain high standards.

Roles and Responsibilities

• Oversee the daily operations of the front office department to ensure efficiency and high service standards.
• Manage and train front office staff to deliver exceptional hospitality services.
• Ensure smooth check-in and check-out processes for guests.
• Handle guest inquiries, complaints, and requests in a professional and timely manner.
• Monitor room reservations and coordinate bookings to optimize occupancy rates.
• Maintain accurate records of room availability, guest accounts, and administrative duties.
• Coordinate with housekeeping and maintenance departments to ensure rooms are well-prepared and maintained.
• Implement and maintain effective front office procedures and standards.