Company Overview

GREATBELL HR Consultancy Services PVT LTD is a distinguished name in Technical and Hospitality Manpower Recruitment. Exclusively partnering with around 500 companies in India, we are headquartered in Cochin, Kerala. With a strong presence in the Human Resources Services industry, we are dedicated to matching talented professionals with top-tier companies.

Job Overview

We are seeking a seasoned Duty Manager for one of our leading clients in Hospitality Industry. Location - Wayanad. This is a full-time role with a job location spanning across Wayanad, Mysuru, Bengaluru, Mangaluru, Kozhikode, Ernakulam, and Cochin. The ideal candidate should bring 4 to 6 years of relevant work experience in the hospitality industry.

Qualifications and Skills

• Experience in the hospitality industry (Mandatory skill)
• Proficiency in front office operations (Mandatory skill)
• Strong customer service skills, ensuring a pleasant guest experience
• Excellent communication capabilities, both verbal and written
• Proven team management skills, with the ability to lead and motivate staff
• Experience working in resort settings, managing various aspects of the property
• Competence in guest relations, addressing and resolving complaints effectively
• Academic background in hospitality management or a related field

Roles and Responsibilities

• Oversee daily operations of the hospitality facility, ensuring smooth functioning of all departments
• Manage front office activities, including guest check-ins, reservations, and concierge services
• Supervise and train staff, fostering a positive and efficient working environment
• Enhance guest satisfaction by delivering exceptional customer service and resolving any issues promptly
• Coordinate with other department heads to ensure seamless service delivery
• Implement hospitality management best practices to improve operational efficiency
• Monitor facility conditions and address maintenance needs proactively
• Respond to guest feedback and take corrective actions to improve service quality