Company Overview

GREATBELL HR Consultancy Services PVT LTD is a manpower recruitment firm specializing in Technical and Hospitality sectors. Engaging with approximately 500 companies across India, we are dedicated to providing quality HR services. Our headquarters is in Cochin, Kerala. Learn more about us at www.greatbellhr.com.

Job Overview

We are seeking a Junior Customer Relations Officer to join our team at GREATBELL HR Consultancy Services PVT LTD. This full-time position requires 1 to 3 years of experience, with job locations in Thrissur, Cochin, Thiruvananthapuram, Ernakulam, and Kozhikode. The ideal candidate will possess excellent communication skills and a thorough understanding of customer relationship management.

Qualifications and Skills

• Communication Skills (Mandatory skill): Proficient in verbal and written communication to effectively convey information and build relationships with clients.
• Customer Relationship Management (CRM) (Mandatory skill): Experienced in using CRM tools to manage and nurture client relationships efficiently.
• Customer Service (Mandatory skill): Strong focus on delivering exceptional service to satisfy client inquiries and resolve issues promptly.
• Problem-Solving: Ability to identify issues, analyze facts, and generate effective solutions to overcome challenges.
• Conflict Resolution: Skilled in resolving disputes and maintaining calm under pressure to achieve positive outcomes for clients.
• Sales Management: Knowledgeable in techniques for increasing client engagement and driving sales opportunities.
• Client Relations: Adept at nurturing relationships with clients to enhance retention and ensure satisfaction with services provided.
• Client Services: Committed to delivering a professional and client-focused experience to meet runtime client expectations and needs.

Roles and Responsibilities

• Build and maintain strong relationships with clients by understanding their needs and providing personalized solutions.
• Resolve client issues in a timely and efficient manner to enhance satisfaction and loyalty.
• Utilize CRM tools to track client interactions, manage inquiries, and store relevant data.
• Conduct regular follow-ups with clients, ensuring a high standard of service delivery.
• Identify potential business opportunities and collaborate with the sales team to increase client acquisition.
• Handle client complaints and escalations professionally to ensure positive outcomes.
• Coordinate with internal teams to relay client feedback and contribute to service improvement efforts.
• Develop client-centric strategies to enhance service delivery and achieve business goals.