Company Overview

GREATBELL HR Consultancy Services PVT LTD specializes in technical and hospitality manpower recruitment. We collaborate with approximately 500 companies across India, providing top-notch recruitment services. Based in Cochin, Kerala, our team thrives in delivering exceptional human resource solutions. For more information, visit our website at www.greatbellhr.com.

Job Overview

We are seeking a Junior Concierge for a full-time position in multiple locations including Bengaluru, Chennai, Hyderabad, Delhi, Kolkata, and Cochin. The ideal candidate will have between 1 to 3 years of experience. The role necessitates outstanding customer service skills and a background in the hospitality industry. The Junior Concierge will be instrumental in providing personalized service to guests, ensuring their stay is memorable and satisfying.

Qualifications and Skills

• Customer Service (Mandatory skill): Proven ability to interact effectively and maintain professionalism with diverse client groups.
• Hospitality Industry (Mandatory skill): At least a year's experience within the hospitality sector, offering superior guest service.
• Concierge Services (Mandatory skill): Expertise in providing concierge services, prioritizing guest needs and preferences.
• Communication: Excellent verbal and written communication skills to convey information effectively to guests.
• Time Management: Ability to prioritize tasks in a fast-paced environment, ensuring timely response to guests' requests.
• Guest Service Management: Proficiency in managing guest interactions to enhance their overall experience.
• Hotel Management: Understanding of hotel operations to effectively coordinate guest activities.
• Property Realm Concierge: Knowledge of property management and concierge roles to streamline services available to guests.

Roles and Responsibilities

• Provide exceptional concierge services to guests, including recommendations and assistance with travel arrangements.
• Coordinate with hotels and establishments to ensure guests receive premier hospitality services.
• Address guest inquiries promptly, ensuring satisfaction and quality of service.
• Maintain a welcoming and friendly environment in the lobby and guest areas.
• Assist in managing guest reservations and special requests, enhancing their overall experience.
• Liaise with other departments to fulfill guest needs promptly and efficiently.
• Ensure all guest communications are handled courteously and professionally.
• Facilitate smooth check-in and check-out processes for guests.