Company Overview

GREATBELL HR Consultancy Services PVT LTD is a leading firm specializing in technical and hospitality manpower recruitment, collaborating with around 500 companies in India. With its headquarters in Cochin, Kerala, GREATBELL HR Consultancy prides itself on being a key player in the Human Resources Services industry.

Job Overview

We are seeking a Mid-Level Captain to join our team in strategic locations across Kerala, including Alappuzha, Ernakulam, Thiruvananthapuram, Kollam, Kozhikode, Wayanad, and Thrissur. The ideal candidate will have 4 to 6 years of relevant experience and work on a full-time basis. This role demands a proactive individual capable of overseeing dining experiences and ensuring operational excellence in a restaurant setting.

Qualifications and Skills

• Leadership (Mandatory skill): Demonstrate strong leadership qualities to effectively manage and motivate a team in a dynamic restaurant environment.
• Responsible for managing the dining experience in a restaurant (Mandatory skill): Possess the ability to ensure guest satisfaction through meticulous dining management.
• Take orders, serve foods, and ensure timely delivery (Mandatory skill): Proficient in taking accurate orders, serving food efficiently, and managing time-sensitive service operations.
• Oversee restaurant operations and ensure smooth running: Capability to supervise overall restaurant functions, ensuring seamless operations and optimal customer experience.
• Maintain cleanliness in the food and beverage area: Uphold stringent hygiene standards in all food service areas, ensuring compliance with health regulations.
• Train and supervise servers and other staff: Provide comprehensive training and supervision to enhance staff skills and service quality.
• Excellent communication skills: Effective communication abilities to interact with patrons, staff, and management.
• Problem-solving skills: Adept at identifying issues swiftly and implementing viable solutions to enhance service efficiency.

Roles and Responsibilities

• Manage the dining service staff and ensure they provide excellent customer service.
• Coordinate with kitchen staff to ensure timely and accurate order processing.
• Resolve customer complaints and service issues promptly and satisfactorily.
• Implement quality control procedures to maintain high standards of food and service.
• Maintain complete knowledge of menu items to assist guests and staff effectively.
• Monitor inventory levels and place orders to prevent shortages and surpluses.
• Ensure adherence to all health and safety regulations at all times.
• Conduct regular team meetings to update staff on new protocols and menu items.