Job Title: Tech Process Team Lead - Marketo

Location: Gurgaon, India

Group: Cloud Marketing

Join Us!

At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together! We work hard and play hard!

Marketing Cloud Activation team provides support to their marketing partners in strategizing, building, testing and executing email campaigns for Google Cloud products.

Job Description

As a Team Lead, you will be responsible for day-to-day production, planning and coverage.

Position Responsibilities

• Manage day-to-day production, governance, quality and execution of the team
• Provide technical support for build & QA
• Support the team for troubleshooting and campaigns management
• Responsible for delivery SLAs, assignment to team members and smooth workflow
• Understand, manage and create forecast with inline capacity management
• Ensure compliance, quality and timely delivery of campaigns
• Understand project details, track progress, and manage iterations and changes in scope, timeline, to ensure outcomes are delivered according to agreed brief and timelines.
• Build strong stakeholder relationships and manage expectations for high volume, fast turnaround results.
• Document and evangelize best practices and governance policies
• Support in MBR/QBR

Minimum Requirements

• 8 -10 years of overall experience; with a minimum of 2 years in people management
• 5+ years of Marketing automation experience
• Marketo Certification
• Well versed in email or web development and should have knowledge in mobile responsive design
• Proficiency in HTML/CSS and intermediate knowledge of JS/JSON
• Experience in any image editing software like Photoshop, Sketch, Figma etc

Preferred Qualifications

Having as many of these specific qualifications is a plus, but transferable skills/experiences may be equally valuable:

• Pipeline management, time management and prioritization skills.
• Strong analytical skills
• Excellent problem solving and interpersonal communication

At Google Operations Center, we don’t just accept differences, we celebrate them. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

To all recruitment agencies: Google Operations Center does not accept agency resumes. Please do not forward resumes to our jobs alias, Google Operations Center employees, or any other organization location. Google Operations Center is not responsible for any fees related to unsolicited resumes.