At Google Operations Center, we provide caring and knowledgeable support for Google users and customers. From troubleshooting product issues to providing around-the-clock advertiser assistance, you can be part of the teams that help Google users and customers solve problems and accomplish their goals.

Company OverviewAt Google Operations Center, we provide caring and knowledgeable support for Google users and customers. Our teams assist with troubleshooting product issues and offer around-the-clock advertiser assistance to help users and customers solve problems and achieve their goals. With over 5001-10000 employees, our headquarters are located in Hyderabad, and we operate in the IT Services and IT Consulting industry. For more information, visit <a href="https://googleoperationscenter.com/" rel="noopener noreferrer" target="_blank">our website</a>. Job OverviewJoin Google Operations Center as a Senior Data Engineer at our Bengaluru office. We’re seeking a mid-level professional with 4 to 6 years of experience. This full-time position requires strong proficiency in SQL, Data Engineering, and ETL processes. You'll play a critical role in handling data and providing insights to optimize operations and decision-making. Qualifications and Skills<ul><li>Proven experience with SQL, enabling effective data querying and manipulation to support business needs (Mandatory skill).</li><li>Extensive knowledge and hands-on experience in Data Engineering to design and manage complex data architectures (Mandatory skill).</li><li>Proficiency in ETL processes and tools for efficient data extraction, transformation, and loading tasks (Mandatory skill).</li><li>Strong programming skills in Python for developing efficient data processing solutions, enhancing performance and automation.</li><li>Experience in Business Intelligence to design and develop data visualizations and reporting solutions that provide actionable insights.</li><li>Proficiency in Data Analytics to interpret complex datasets and support strategic business decisions.</li><li>Hands-on experience with pyspark for processing and analyzing large datasets in distributed computing environments effectively.</li><li>Understanding of Big Data technologies and platforms, enabling scalable and efficient data management and processing solutions.</li></ul> Roles and Responsibilities<ul><li>Design, develop, and maintain robust data pipelines to collect, process, and transform data from various sources.</li><li>Collaborate with cross-functional teams to identify data needs and deliver data-driven insights to support business strategies.</li><li>Implement advanced data engineering practices to ensure data quality, integrity, and reliable access for analytics and decision-making.</li><li>Optimize and scale data infrastructure to meet growing business requirements and improve system performance.</li><li>Develop and enhance business intelligence solutions to provide stakeholders with timely and actionable insights.</li><li>Maintain up-to-date knowledge of emerging data engineering technologies and best practices to ensure the organization stays at the forefront of innovation.</li><li>Support data governance and security measures to safeguard sensitive information and comply with regulations and standards.</li><li>Create and maintain comprehensive documentation of data engineering processes, standards, and systems for internal and external stakeholders.</li></ul>

Company OverviewAt Google Operations Center, we provide caring and knowledgeable support for Google users and customers, helping them troubleshoot product issues and offering around-the-clock advertiser assistance. With a workforce of 5001-10000 employees, our teams are dedicated to enabling Google users and customers to solve problems and achieve their goals. Located in Hyderabad, our company operates within the IT Services and IT Consulting industry. For more information, visit <a href="https://googleoperationscenter.com/" rel="noopener noreferrer" target="_blank">our website</a>. Job OverviewWe are seeking a Mid-Level Senior Security Specialist to join our team at Google Operations Center in Bengaluru. This is a full-time position where you will play a key role in enhancing our security measures and defending against various threats. Your expertise in malware analysis and reverse engineering will be crucial in ensuring a secure environment for our operations. Qualifications and Skills<ul><li>Proficiency in malware analysis and reverse engineering is mandatory for this role (Mandatory skill).</li><li>Strong understanding of security practices and methodologies applicable to IT services and operations.</li><li>Experience with Ghidra, a software reverse engineering suite of tools developed by NSA.</li><li>Competence in using Burp Suite to identify vulnerabilities in web applications.</li><li>Knowledge of tools and techniques for reverse engineering using Jadx for Android decompilation.</li><li>Familiarity with IDA Pro for interactive disassembler tasks within a security environment.</li><li>Ability to effectively utilize JEB decompiler for Android apps and dex files analysis.</li><li>Strong problem-solving skills with the ability to thrive within a fast-paced IT services setting.</li></ul> Roles and Responsibilities<ul><li>Conduct detailed malware analysis to identify threats and propose appropriate mitigation strategies.</li><li>Perform reverse engineering tasks to understand complex cyber threats and devise defensive mechanisms.</li><li>Collaborate with cross-functional teams to integrate security solutions into operational processes.</li><li>Analyze security incidents to determine root causes and implement preventative measures.</li><li>Provide expert guidance on security best practices and share insights to enhance overall security posture.</li><li>Regularly assess and improve security operations through both automated and manual testing techniques.</li><li>Develop and maintain documentation for internal security processes and threat responses.</li><li>Participate in the development of security strategies to support corporate goals and protect sensitive information.</li></ul>

Role Overview: As an Analytics Manager at Google Operation Center, you will drive measurement and analysis that support marketing programs. You will&nbsp; utilize insights to enable marketers to develop valuable and highly effective programs. You are primarily responsible for overseeing, managing and evaluating the effectiveness of the workflows operations team. Position Responsibilities <ul><li>Lead and manage a team of data engineers and analysts providing mentorship and technical guidance.</li><li>Design, develop, and maintain scalable data pipelines and ETL processes.</li><li>Optimize data storage and processing solutions for performance, reliability, and cost-effectiveness.</li><li>Implement best practices for data governance, security, and compliance.</li><li>Evaluate and integrate new technologies and tools to enhance data infrastructure.</li><li>Collaborate with marketers, sales experts and other stakeholders to understand data needs and optimize data workflows.</li><li>Assess the feasibility of proposed problem resolutions, including the resource availability and potential schedules; review and approve workarounds and resolutions</li><li>Determining, creating, and implementing internal process improvements, such as redesigning infrastructure for increased scalability, improving data delivery, and automating manual procedures.</li><li>This role also needs to have critical problem solving skills with the data technology related problems and bring innovation to all problems coming their way.</li></ul> Minimum Qualifications <ul><li>8+ years of experience in data engineering / analytics, with at least 3 years in a leadership role.</li><li>Expert in writing complex SQL queries across various databases (e.g., MySQL, PostgreSQL, Oracle) to extract, transform, and analyze data</li><li>Knowledge of data warehousing concepts (i.e., technical architectures, infrastructure components, estimated time to launch, and reporting/analytics tools and environments).</li><li>Excellent critical thinking and problem solving skills</li></ul> Preferred Qualifications: <ul><li>Experience with real-time data processing and streaming technologies.</li><li>Familiarity with DevOps practices and CI/CD pipelines for data engineering.</li><li>Knowledge of machine learning workflows and MLOps.</li></ul>

Join Us!&nbsp;Join us at the Google Operations Center for the opportunity to help Google users tackle their problems and accomplish their goals, all while working in a dynamic and diverse environment.&nbsp; As an Email Marketing Team Lead, you will serve as a strategic leader and resource for the email production team and central point of contact for the onshore team for all questions production. You will provide guidance and support throughout the email marketing production lifecycle; from intake to deployment. Your main priority is to lead your team to produce email marketing campaigns with quality on time and without errors. You will also be the driving force for continuous quality improvement. Position Responsibilities:<ul><li>Manage E2E email campaign production process&nbsp;</li><li class="ql-indent-1">Lead production team (consisting of HTML developers and QA / Workflow specialists) throughout campaign creation process, addressing ad hoc concerns or issues</li><li class="ql-indent-1">Maintain delivery timeline by managing and supporting production team&nbsp;</li><li class="ql-indent-1">Assess final deliverables for accuracy and triage technical updates necessary for resolution</li><li class="ql-indent-1">Responsible for timeliness and quality of the final asset delivery&nbsp;</li><li>Serve as offshore production point of contact&nbsp;</li><li class="ql-indent-1">Be the PoC for the onshore team (CSM, APL), communicate project status, communicate project details, assess feasibility of timeline changes and change requests</li><li class="ql-indent-1">Collaborate cross-functionally with technical and non-technical teams</li><li class="ql-indent-1">Represent needs of the production teams to the onshore team</li><li>Managing localization process</li><li class="ql-indent-1">Submitting, receiving and actioning campaign localization requests&nbsp;</li><li class="ql-indent-1">Ensuring timely turnaround of localization requests, troubleshooting and proactive problem solving, in case some languages experience delays or unreasonably long timelines.</li><li>Manage operational reporting&nbsp;</li><li class="ql-indent-1">Facilitate operational reporting such as total and project level capacity utilization, post-production error measurement, change request monitoring, etc.</li></ul> <ul><li>Drive efficiency and process innovation</li><li class="ql-indent-1">Proactively identify opportunities for improvement, leading to higher quality and shorter turnaround times, both stemming from process and infrastructure innovation, for example by implementing GenAI (generative AI) in processes</li><li class="ql-indent-1">Manage implementation of changes with the team</li></ul> Minimum Qualifications:<ul><li>8+ years of experience in email marketing and operations</li><li>2+ years of experience in managing a team of (email) developers and QA analysts</li><li>Strong understanding of audience segmentation and targeting</li><li>Experience in HTML, CSS and Javascript</li><li>Strong communication skills and prior experience presenting to stakeholders&nbsp;</li></ul> Preferred Qualifications:<ul><li>Comfortable operating in a fast-paced, deadline-driven environment with rapidly changing priorities and a high volume of projects</li><li>Familiarity using GenAI (generative AI) for email marketing content, production and optimization</li></ul>

Join Us!Join us at the Google Operations Center for the opportunity to help Google users tackle their problems and accomplish their goals, all while working in a dynamic and diverse environment. The Process Excellence Specialist will be responsible to lead/collaborate on an improvement agenda for the vertical and work closely with Senior Stakeholders, including Clients. S/he is responsible to ensure smooth delivery on functional and vertical goals of the site in alignment with the global level and charter agenda that covers: Optimization, Productivity Improvement, Customer centricity, Customer experience elevation. Through CI, drive CSAT by productivity improvement, Accuracy enhancement, Opex control and Resource Utilization by creating LSS &amp; DNA building. Position Responsibilities <ul><li>Spearheading Customer Experience by developing and deploying Service Excellence framework; focussing on creating best in class user experience/ or customer delight</li><li>Identifying key opportunities, leverage points and expectations in the user journey experience to achieve Customer Satisfaction.</li><li>Setting performance standards to meet the service goals by tracking and evaluating team performance against key operating metrics in Balanced Scorecard using Quantitative Data Mining to re baseline metrics to reduce variation in critical business processes</li><li>Sustaining a positive environment where the customer service team displays high levels of motivation and excellent team spirit through effective engagement efforts and Ramp schemes</li><li>Align with Portfolio Owner to create the continuous improvement (CI) agenda and deliver on it by designing and executing new capability “build” programs to elevate Customer experience using established tools and framework</li><li>Build relationships with other regions and Global team resources in order to support identification, review, prioritization and execution of key opportunities</li><li>Enable creation of knowledge assets from Projects &amp; setup best practice sharing</li><li>Cross site collaboration</li><li> </li></ul>Minimum Qualifications <ul><li>4+ yrs of overall Service Sector experience with expertise in Process Transformation and Operational Excellence</li></ul> Benefits<ul><li>We support you with competitive wages and comprehensive health care including medical, dental and vision coverage</li><li>We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums</li><li>We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about</li></ul> At Google Operations Center, we don’t just accept differences - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.