1. Establish and maintain positive relationships with existing clients.
2. Provide prompt, efficient, and satisfactory responses to customer inquiries.
3. Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments.
4. Analyses customer data to identify patterns and insights; and leverage this information to enhance customer relationship management strategies.
5. Collaborate with other departments (marketing, sales, logistics, and product development) to optimize the existing customer experience journey.

Your tasks

• Manage customer interactions, inquiries and complaints across various channels, including email, phone, and social media.
• Support successful customer retention initiatives, such as customised marketing campaigns and loyalty programs.
• Monitor customer feedback regularly and identify areas of improvement in our products and services.
• Stay updated about industry trends and CRM best practices to ensure our processes and procedures are optimized.