Qualifications and Skills

• Customer service
• Phone etiquette
• Sales skills
• Excellent communication skills to effectively convey information and respond to inquiries
• Active listening skills to understand caller needs and provide appropriate solutions
• Persuasion skills to influence clients and candidates positively
• Problem-solving skills to address and resolve client and candidate issues
• Time management skills to handle multiple tasks efficiently and meet deadlines

Roles and Responsibilities

• Make outbound calls to potential candidates and clients to introduce company services
• Handle inbound calls and respond to client and candidate inquiries
• Maintain a database of candidate and client information for follow-ups
• Assist in the recruitment process by screening candidates and setting up interviews
• Develop and maintain strong relationships with clients and candidates
• Meet daily, weekly, and monthly call and sales targets
• Ensure a high level of customer satisfaction through prompt and respectful communication
• Collaborate with the recruitment team to improve service offerings