Company Overview

GOOD FIVE YES JOB CONSULTANCY is a HR Consultancy firm specializing in IT and Non-IT jobs in PAN India and abroad. With a team of 2-10 employees, we strive to connect talented individuals with the right opportunities. Our headquarters are located in Chennai, Tamil Nadu, India. Visit our website at www.good5s.com for more information.

Job Overview

We are seeking a skilled and knowledgeable Customer Care Officer to join our team at GOOD FIVE YES JOB CONSULTANCY. As a Customer Care Officer, you will be responsible for handling customer inquiries and complaints, providing excellent customer service, and maintaining efficient administrative processes.

Qualifications and Skills

• Junior: 1 to 3 years of experience in customer service or a related field
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Proficiency in MS Office applications
• Good typing skills and attention to detail
• Ability to prioritize and manage multiple tasks
• Experience in system administration is a plus
• Ability to work independently and in a team
• Strong organizational and time management skills

Roles and Responsibilities

• Responding to customer inquiries via phone, email, and in-person
• Providing accurate information and assistance to customers
• Addressing and resolving customer complaints and concerns in a professional manner
• Maintaining records of customer interactions and transactions
• Coordinating with other departments to ensure prompt resolution of customer issues
• Assisting in the development and improvement of customer service processes
• Performing general administrative tasks, such as data entry and document management
• Preparing reports and presentations as needed
• Ensuring confidentiality and privacy of customer information
• Maintaining a positive and friendly attitude towards customers at all times