Company Overview

At Gogaga Holidays Private Limited, we are India's fastest emerging Holiday Management Company. We specialize in creating custom and unique travel experiences for our customers, ensuring the best of what a destination has to offer. Our expertise spans across various holiday destinations globally and within India, catering to both weekend getaways and extended vacations. Our commitment to excellence ensures that every travel experience becomes a cherished memory. Headquartered in Hyderabad, our team is dedicated to making dream holidays a reality.

Job Overview

We are seeking a Junior Relationship Manager to join our team in Hyderabad on a full-time basis. The ideal candidate will manage customer relationships and enhance their travel experience by providing tailored travel solutions. This role demands excellent communication and negotiation skills, with a focus on customer relationship management.

Qualifications and Skills

• Proven experience in customer relationship management, with the ability to build and maintain strong relationships with clients.
• Excellent communication skills, both verbal and written, to effectively engage with clients and understand their travel needs.
• Strong negotiation skills to ensure the best deals for customers while maintaining company standards.
• Previous experience in sales, particularly in the travel and tourism industry, to drive customer satisfaction and business growth.
• Effective problem-solving skills to quickly address and resolve customer issues or concerns.
• Ability to network and develop new business opportunities by connecting with potential clients and partners.
• Analytical skills to assess customer needs and provide customized travel solutions that meet their expectations.
• Strong time management skills, with the ability to multitask and manage multiple client relationships simultaneously.

Roles and Responsibilities

• Develop and manage relationships with new and existing customers to understand their travel needs and preferences.
• Provide tailored travel solutions and recommendations to enhance the customer’s holiday experience.
• Negotiate travel packages and services with clients, ensuring customer satisfaction while adhering to company guidelines.
• Coordinate with the travel operations team to ensure smooth execution of travel plans.
• Handle customer inquiries and resolve any issues or complaints in a timely and professional manner.
• Generate sales leads through effective networking and convert them into lasting customer relationships.
• Maintain up-to-date knowledge of travel trends, products, and services to offer the best options to clients.
• Monitor customer feedback and suggest improvements to travel packages and services based on customer insights.