Company Overview

GOGAGA HOLIDAYS PRIVATE LIMITED is India's fastest emerging Holiday Management Company that focuses on creating unique travel experiences for customers worldwide. They strive to make every journey enjoyable and hassle-free, tailored to individual needs and preferences.

Job Overview

Seeking a Customer Service Support Manager with 1-3 years of experience to join GOGAGA HOLIDAYS PRIVATE LIMITED in Hyderabad. This full-time role requires skills in Customer Relationship Management, Problem Solving, Team Leadership, Communication, Conflict Resolution, Time Management, Analytical Thinking, and Technical Proficiency.

Qualifications and Skills

• Customer Relationship Management
• Problem Solving
• Team Leadership
• Communication Skills
• Conflict Resolution
• Time Management
• Analytical Thinking

Roles and Responsibilities

1. Resolving problems by clarifying issues, researching and exploring answers and alternative solutions & implementing solutions

2. Taking feedback

3. Working on inbound calls and placing outbound calls to customers

4. Guiding the customers with information about the tour

5. Communicating with customers throughout their tour