Company Overview

Welcome to Go FlySmart Holidays Pvt Ltd, a leading provider of lowest flight tickets, holiday packages, hotels, and cab services. With a team size of 11-50 employees, we are committed to providing our customers with a seamless and pleasurable travel experience. Visit our website at http://www.goflysmart.com for more information.

Job Overview

We are looking for a Customer Support Executive (Travel Consultant) to join our team at GoFlySmart Holidays. As a Customer Support Executive, you will play a crucial role in providing exceptional customer service and travel assistance to our clients. This is a full-time position based in Siliguri, West Bengal, India.

Qualifications and Skills

• 1 to 3 years of experience in customer support or travel consulting.
• Excellent verbal and written communication skills in English and regional language.
• Strong problem-solving and decision-making abilities.
• Ability to work in a fast-paced and dynamic environment.
• Good knowledge of travel booking systems and online travel platforms.
• Proficiency in using MS Office suite and other relevant software.
• Attention to detail and ability to multitask effectively.
• Strong interpersonal skills and ability to build rapport with customers.
• Ability to work independently as well as in a team.
• Flexibility to work in rotating shifts, including weekends and holidays.

Roles and Responsibilities

• Assist customers with their travel inquiries and provide personalized recommendations.
• Handle booking and reservation requests for flights, hotels, and other travel-related services.
• Ensure high customer satisfaction by resolving any issues or complaints in a timely manner.
• Provide accurate and up-to-date information on travel itineraries, visa requirements, and travel regulations.
• Collaborate with other departments to ensure smooth and efficient customer service operations.
• Maintain a high level of product knowledge to effectively address customer queries and promote our services.
• Stay updated on industry trends and new travel destinations to better assist customers in their travel planning.
• Meet individual and team targets for sales and customer satisfaction.
• Handle customers' personal data and payment information with confidentiality and accuracy.
• Assist in handling emergencies and provide necessary support to customers during travel disruptions.