Company Overview

Gnotis Technologies is an experienced IT solutions provider, offering Applications, Business Process Outsourcing, and IT Infrastructure services globally. With over 9 years of experience in the industry, we have successfully developed and supported IT products for both local and international companies across multiple regions. Our clients range from global ITO companies to significant local businesses. As a forward-thinking company, we promote expert technology backing and foster effective and flexible business partnership models.

Job Overview

We are looking for a highly skilled IT Support Engineer to join our team at Gnotis Technologies. As an IT Support Engineer, you will be responsible for providing technical support to our clients and ensuring the smooth operation of their IT systems. This is a mid-level position requiring 4 to 6 years of experience. The job is based in Accadia, Apulia, Italy and is a full-time role.

Roles and Responsibilities

• Maintain daily IT operations in BH-owned locations to serve users' IT needs.

• Provide hands & feet support for Servers or Networking activities as required. 

• Support manufacturing-related IT equipment and applications as per SOP provided.

• Assist the remote party with resolution by performing physical activity).

• Assistance with hardware break/fixes and vendor management (coordinating and ensuring service delivery)

• Installation, Move, Add, and Change (IMAC)

• VIP Support - generally involves providing tailored and proactive IT support to the VIP targeted and ensuring they feel comfortable with the audio-visual equipment and peripherals being used.

• Support conference rooms, telepresence, network, internet, and voice services and equipment (ex: audio/video, networking, and unified communications)

• Management of non-PC IT equipment - maintain asset lists for non-PC devices, such as servers, printers, and phones. 

• Provide assistance in the purchase of non-PC IT equipment, including products and consumables related to IT. Receive goods using BH sourcing systems and following BH business policy & procedures.

• Support for non-PC IT equipment, such as scanners and printers, includes on-site triage and resolution recommendations. BH will provide specific training and instruction if needed.

• Mobile Phone Support – Triage, asset Management, Configuration and Support as required.

• Support for special events (Internal and External), recurring meetings, or after hours will be required on T&M chargeable basis, as per-agreed.

• Be responsible for H&E aspects, collaborate with Desktop related infrastructure projects, OT networks, security and other systems under the assistance of end customer technical teams.

The ability to speak English and the local language(basic).