Company Overview

Gnanodaya VLSI Technologies is a premier VLSI training institute in Bangalore, offering cutting-edge training programs that bridge the gap between academia and the semiconductor industry. Our goal is to create a compelling brand narrative that positions Gnanodaya as the go-to destination for aspiring VLSI professionals. With a dedicated team of 51-200 employees, Gnanodaya VLSI Technologies is committed to excellence in the education industry. For more information, visit our website.

Job Overview

We are seeking a Customer Support Executive to join our dynamic team at Gnanodaya VLSI Technologies, located in Bengaluru. As a Customer Support Executive, you will play a crucial role in providing excellent support to our students and clients. This is a full-time role that requires exceptional communication skills, problem-solving abilities, and a strong understanding of customer relations. The ideal candidate will have a passion for education and a keen interest in VLSI technologies.

Qualifications and Skills

• Proven experience in employee relations, ensuring smooth communication and conflict resolution within the team
• Strong understanding of performance management principles to effectively monitor and enhance employee productivity
• Familiarity with HR policies and practices, ensuring compliance and consistency across the organization
• Experience in developing and conducting training programs to enhance employee skills and performance
• Knowledge of compensation and benefits to design competitive and fair remuneration packages
• Ensuring HR compliance with legal standards and internal policies to maintain a safe and fair workplace
• Proven conflict resolution skills to manage disputes and maintain a positive work environment
• Excellent verbal and written communication skills for effective interaction with employees and management

Roles and Responsibilities

• Provide exceptional customer support to students and clients, addressing their inquiries and resolving issues promptly
• Maintain accurate records of customer interactions and ensure proper documentation of queries and resolutions
• Collaborate with the training team to understand course offerings and provide relevant information to prospective students
• Handle customer complaints with professionalism, escalating complex issues to higher management when necessary
• Assist in developing and implementing customer service policies and procedures to enhance overall customer satisfaction
• Monitor and analyze customer feedback to identify areas for improvement and report findings to the management team
• Provide timely and effective solutions that ensure customer retention and loyalty
• Conduct follow-ups with customers to ensure their queries are fully resolved and they are satisfied with the service provided