Company Overview

Gmware provides customized tech and operations solutions to small, medium, and large enterprises and helps them grow. Our technology is being used by industry leaders across the globe. With our headquarters located in Mohali, we are a dynamic IT company with 11-50 employees, driving innovation through the latest technology. Learn more about us at Gmware.

Job Overview

We are seeking a highly motivated and experienced Backend Operations Manager to join our team in Mohali. This is a full-time, mid-level position requiring 4 to 6 years of relevant work experience. The ideal candidate will have a strong background in client handling, team leadership, and backend operations. Your main role will involve managing and improving backend processes to ensure efficient workflows and client satisfaction.

Qualifications and Skills

• Proven experience in a backend operations role, specifically handling client interactions (Mandatory skill)
• Minimum 4 to 6 years of relevant work experience in backend operations
• Exceptional data entry skills with attention to detail
• Strong leadership abilities to guide and motivate the operations team
• Excellent communication skills, both written and verbal, for effective client and team interactions
• Proficient in using Internet Explorer for web-based applications
• Advanced skills in MS Excel for data analysis and reporting
• Organized, with an ability to multitask and manage various operational facets simultaneously

Roles and Responsibilities

• Oversee and manage all backend operations to ensure smooth and efficient processes
• Handle client interactions and maintain high levels of client satisfaction
• Supervise the data entry team to ensure accuracy and timeliness of data entries
• Lead and mentor the operations team to achieve company objectives and improve workflows
• Monitor and optimize backend processes to enhance efficiency and productivity
• Prepare and analyze operational reports using MS Excel
• Ensure compliance with company policies and protocols in all operations activities
• Coordinate with other departments to align backend processes with overall company goals