Company Overview

Gloposnet Systems Private Limited, headquartered in London, is a leading company specializing in advanced EPOS systems designed for fast, reliable checkouts and business growth. Gloposnet allows businesses to manage from anywhere with real-time notifications and powerful integrations, including automated cash management, cigarette dispensing, and certified weight scales. The company operates with a dedicated team of 11-50 employees and is part of the Software Development industry. Visit www.gloposnet.com for more information.

Job Overview

We are seeking a dedicated Technical Support Engineer to join our team in Madipakkam, Chennai. This is a full-time, entry-level position suitable for freshers with up to 1 year of work experience. As a Technical Support Engineer, you will be responsible for providing exceptional desktop application support, among other technical support duties.

Qualifications and Skills

• Desktop Application Support (Mandatory skill)
• Support Engineer (Mandatory skill)
• Technical Support (Mandatory skill)
• Telephone Support: Ability to handle and resolve customer issues over the phone effectively
• POS Application: Knowledge of Point of Sale systems and troubleshooting related issues
• Technical Support Engineer: Proficiency in identifying and solving technical problems for customers
• Microsoft SQL Server: Understanding and experience in working with SQL databases
• C# .NET: Familiarity with C# and .NET framework for application support and troubleshooting

Roles and Responsibilities

• Provide first-level support to clients via telephone, email, and remote access
• Diagnose and troubleshoot hardware and software issues related to POS systems
• Perform regular maintenance and updates on customer systems to ensure optimal performance
• Assist in deploying new POS solutions and ensure proper configuration
• Manage and resolve customer complaints in a timely and professional manner
• Document all support activities and resolutions in the support ticketing system
• Collaborate with the development team to identify and fix software bugs
• Conduct training sessions for clients to help them use the EPOS system effectively