Role: IT Tech Support Desk Management

Must have skills : IT Service Desk Management

Good to have skills : Service Desk Voice Support

Minimum 6 months-2 year(s) of experience is required

Educational Qualification : Bachelor’s degree into Computer Science engineering, IT, Computer applications.

Professional & Technical Skills:

- Must To Have Skills: IT Service Desk Management.

- Good To Have Skills: Service Desk Voice Support.

- Strong understanding of client issue definition and resolution design based on deep product knowledge.

- Exceptional communication skills to keep our world-class systems running.

- Experience collaborating with cross-functional teams to ensure timely resolution of client issues.

Summary:

As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running.

Roles & Responsibilities:

- Provide service desk management and voice support to clients, accurately defining client issues and designing resolutions based on deep product knowledge.

- Maintain exceptional communication skills to keep our world-class systems running.

- Collaborate with cross-functional teams to ensure timely resolution of client issues.

- Stay updated with the latest advancements in service desk management and voice support, integrating innovative approaches for sustained competitive advantage.

Additional Information:

- The candidate should have a minimum of 6 months-2 years of experience in IT Service Desk Management.

- The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field, along with a proven track record of delivering impactful solutions.

- This position is based at our Bengaluru office.