Company Overview

At Gig Workplace, we are committed to delivering high-quality IT solutions and comprehensive infrastructure management services with speed and flexibility. With a diverse clientele ranging from banking and insurance to government institutions and educational sectors, we strive to provide top-tier nationwide services. Join us and be a part of our success!

Job Overview

We are looking for a skilled Desktop Support Engineer to join our team at Gig Workplace. As a Desktop Support Engineer, you will be responsible for providing technical support and troubleshooting services to our clients. This is a full-time position based in Delhi, Delhi, India.

Qualifications and Skills

• 1-3 years of experience in desktop support or a similar role
• Strong knowledge of desktop operating systems and applications
• Experience with troubleshooting hardware and software issues
• Familiarity with network protocols and connectivity
• Good understanding of security and privacy principles
• Excellent problem-solving and communication skills
• Ability to prioritize and manage multiple tasks
• Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are a plus

Roles and Responsibilities

• Provide technical support and troubleshooting for desktop/laptop systems, software, and hardware
• Install, configure, and maintain desktop/laptop operating systems and applications
• Collaborate with other IT teams to resolve technical issues and escalate problems when necessary
• Diagnose and resolve network connectivity issues
• Manage user accounts, permissions, and access rights
• Create and maintain documentation of technical procedures and solutions
• Handle the setup and configuration of new hardware and software
• Ensure security and privacy of desktop systems and data
• Assist in the implementation of IT projects and system upgrades
• Stay up to date with the latest technology trends and advancements in the field