Company Overview

GigDesk is a virtual staff provider that specializes in connecting companies with highly qualified virtual assistants from the Philippines. We offer comprehensive training, support, and management tools to facilitate seamless operations. Our team, comprising highly experienced professionals, is dedicated to helping companies save resources through effective outsourcing solutions. With our headquarters in Melbourne, GigDesk is a trusted player in the Staffing and Recruiting industry.

Job Overview

We are seeking a Customer Service Executive for an internship position at our Noida location. This role is ideal for freshers with up to 1 year of experience. The selected candidate will play a crucial role in maintaining high levels of customer satisfaction and ensuring efficient communication between our clients and virtual assistants.

Qualifications and Skills

• Strong communication skills (Mandatory skill) to effectively interact with clients and team members.
• Excellent problem-solving skills (Mandatory skill) to address and resolve client inquiries promptly.
• Empathy (Mandatory skill) to understand and connect with clients and their concerns.
• Patience in handling diverse customer inquiries and ensuring satisfaction.
• Exceptional time management to prioritize tasks and meet deadlines efficiently.
• Ability to engage in conflict resolution to maintain positive client relationships.
• Adaptability in handling various customer scenarios and adjusting to dynamic situations.
• Attention to detail to ensure accuracy in client interactions and documentation.

Roles and Responsibilities

• Respond promptly to customer inquiries and provide accurate information about our services.
• Coordinate with virtual assistants to ensure client requirements are met effectively.
• Maintain detailed records of customer interactions and feedback for continuous improvement.
• Collaborate with the support team to address and resolve client issues efficiently.
• Analyze customer needs and offer tailored solutions to enhance satisfaction.
• Assist in the onboarding process of new clients and virtual assistants as required.
• Provide input and suggestions for improving the customer service experience.