The Reservation Executive handles requests from guests, companies and travel agents via phone or other platforms. He/She makes sure booking information is input correctly into the system. He/She needs to maintain and update room vacancies on online booking platforms. He/She helps to meet monthly revenue targets.

Manage telephone and email reservation enquiries in a prompt and professional manner and in accordance with Hotel standards, ensuring accuracy and attention to detail at all times. • Process all room requests, changes, and cancellations and respond to guest questions and queries as appropriate. • Identify guests’ needs and determine appropriate room type, availability and rate and accommodate and document special requests. • Ensure guests are aware of all booking conditions including, the Hotel guarantee, special rates, and cancellation policies. • Produce quotations and written confirmation to all clients and update amended bookings. • Input rooming lists onto the PMS system and set up accurate billing accounts, process advance deposits on reservations and process refunds, in accordance with Hotel accounting policies. • Track future room availabilities on the basis of reservations. • Ensure all bookings are guaranteed and no-show charges and late cancellation charges are applied where appropriate. • Ensure the Hotel’s reservations policies and procedures are followed. • Take responsibility and ownership of any issues or guest complaints, escalating any serious complaints to the